Shipping Policy
Shipping range
- Countries : We currently ship within the Australia
Order processing time
- Processing Time : Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time : 22:00 (GMT+1:00) Central European Time (Longyearbyen)
- Weekend Orders : Orders placed on weekends are processed the next business day.
Transit time
- Estimated Delivery Time : 7-10 business days.
- Business Days : Shipments occur Monday to Friday.
- Total Delivery Time : It will take a total of 8 business days to receive your order.
- Notes : Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
Shipping process
- Courier Services : We primarily ship via Australia Post. However, alternative carriers may be used depending on your location or order size.
- Insured Shipments : All shipments are insured. Contact our customer service in case of loss or damage during transit.
Tracking instructions
- Tracking Information : After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order : You can track your order via our website . Simply enter your tracking number on our tracking portal.
- Questions : Our support team is ready to assist with any questions about tracking your order.
Missing item procedure
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Reporting Missing Items:
Contact our customer service within 7 days of receiving your package via info@ella-jane-sydney.com - Resolution : We will resolve the issue as soon as possible and send a replacement item or offer a refund.
E-mail: info@ella-jane-sydney.com
Support: Monday to Friday - 9:00 am to 5:00 pm