We ship within Australia.

We primarily use Australian Post. However, depending on the size of your parcel and location of the delivery address. Different couriers might be used.

Delivery takes approximately 7–14 business days after your order is placed.

Yes. Delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, or peak periods.

Express shipping prioritises your order, but delays can still occur due to circumstances beyond our control, such as courier disruptions, weather conditions, or peak delivery periods. Once your parcel has been handed over to the courier, delivery timelines are managed by them.

For this reason, express shipping fees are non-refundable, even if a delay occurs.

You’ll receive a tracking number by email after your order is shipped.

Contact us within 7 days of delivery using our contact form and we’ll arrange a replacement or refund.

Once reviewed, we will arrange a replacement or issue a refund, depending on the situation.

Orders are processed Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.

Yes, within 30 days of delivery, for new, non-promotional items only.

No, sale or promotional items are not eligible for change-of-mind returns.

Yes, return shipping costs are the customer’s responsibility.

You are entitled to a replacement or full refund, with no return shipping costs.

Yes, photo evidence is required before approval.

No, orders cannot be cancelled once they have been processed.

Contact us using our contact form to initiate a return.

No, returns without prior approval will not be processed.

Returns sent to any address other than our approved fulfilment warehouse will not be accepted and will not be refunded.

Approved returns must be sent to our fulfilment warehouse in Asia.

Refunds are issued to the original payment method only.

We recommend contacting us first. If a PayPal dispute is opened, the process continues via PayPal.

Returned items must be unused, undamaged, and in their original packaging. Items that are worn, altered, washed, or not in saleable condition may not be approved.

Ordering multiple sizes with the intention of returning part of the order is discouraged. Returns may be refused if items are not returned in saleable condition or where abuse is suspected, subject to your statutory rights.

No. Refunds are issued only to the original payment method used at checkout.