You’ll receive a tracking number by email after your order is shipped.

Delivery takes approximately 7–14 business days after your order is placed.

Express shipping prioritises your order, but delays can still occur due to circumstances beyond our control, such as courier disruptions, weather conditions, or peak delivery periods. Once your parcel has been handed over to the courier, delivery timelines are managed by them.

For this reason, express shipping fees are non-refundable, even if a delay occurs.

Yes, within 14 days of delivery, for new, non-promotional items only.

No, sale or promotional items are not eligible for change-of-mind returns.

No, orders cannot be cancelled once they have been processed.